Support

How to Contact Support and Escalations

In order to best serve our customers' support needs, a variety of methods are available to obtain technical assistance.

Email Support

For Hedgesuite/Front Arena, please e-mail: CrossAssetTradingandRiskPlatform@fisclientservices.com.
For VPM, please e-mail: HedgeFundPortfolioManager@fisclientservices.com.
For APT, please e-mail: apt@fisclientservices.com.

By using email to report issues, you can document your question in detail at any hour. This is the recommended approach as we have a team of Support professionals that can review your issue and ensure we provide our customers with the best possible solution in the shortest amount of time. Screenshots are recommended as a picture is worth a thousand words.

Telephone Support

Hedgesuite/Front Arena support is available by telephone 24 hours a day, Monday thru Friday.

Americas number is +1-856-566-3490

EMEA number is +46-77-093-0008

APAC number is +65 6308 8334

For VPM support, please call +1-631-962-8301

For APT support:

EMEA APT Support Number : +442080813400

Americas APT Support Number : +1-904-858-2299 / +1-646-445-1057

Citrix Software

If you are having trouble running the applications from the main page, please make sure you download and install the Citrix Receiver and Plug-In.

Receiver

This is the FIS Hedge Solution Suite v3.0 environment, which may be accessed and used only for official business by authorized personnel. Unauthorized access or use of this environment is prohibited and violators may be subject to administrative, criminal, and/or civil action. Users (authorized/unauthorized) have no explicit or implicit expectation of privacy. All information on this environment may be intercepted, monitored, recorded, read, copied, audited, inspected and disclosed by and to authorized personnel.